13 Nov 2018

Full-TimeCRM Support Analyst

Lia Haddad / Randstad PortugalLisboa, Lisboa, Portugal

Descrição da Oferta

Randstad is looking for candidates to integrate a configuration and implementation position.
Your main responsibilities will be:
– Determine the best approach for client systems based on the client Statement of Work (SOW) requirements;
– Configure, implement, and demonstrate system to new and current clients. The implementation cycle includes requirements validation, configuration, internal testing, and guiding clients through user acceptance to go-live status. The BA is also responsible for the development and delivery of training for both administrators and end-users;
– Review and test configured system functions to ensure adherence to client requests and SOW requirements;
– Conduct detailed troubleshooting of client systems to help solve client issues. Escalate issues to the Project Manager or Development team, as necessary;
– Provide answers to clients by identifying problems; researching reported issues; guiding clients through corrective steps through phone or written (email) correspondence, as necessary;
– Assist with performing integrated system testing when new features are applied to a client system;
– Flag and report potential problems or out-of-scope requests from clients to the Project Manager;
– Other project related duties as assigned.

do you think you can handle it? If you have:
– Strong technical background and knowledge;
– 2 – 3 years of working in a technical environment;
– Business management background is an asset;
– Experience in the IT sector;
– Client facing and customer service experience;
– Working knowledge of databases, data modelling concepts & best practices. Ability to read a data model & perform data mapping an asset;
– Solid understanding of workflows and processes;
– Technical training ability;
– Basic knowledge of ‘Software as a Service’ solutions (SAAS) and experience of Software Development Lifecycle (SDLC);
– Ability to work independently and within a team environment to achieve project goals;
– Basic knowledge of Java, JavaScript, HTML, XML and CSS, a definite asset;
– Ability to grasp concepts quickly with strong analytical and problem solving skills, and attention to detail;
– Clear, concise and effective communication ability;
– Perform any other tasks and request from your supervisors.

You will get:

– immediate entry into an attractive project
– to know a great multicultural team
– good salary package

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Tipos de Oferta: Full-Time. Etiquetas de Ofertas: IT; english; CRM; software. Oferta expira em 2 days.

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